The following FAQs address some common queries our customers often have before purchasing our astrophotography and space-related art pieces.
If you have other questions, please just send it to support@cosmography.co
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Have an inquiry or facing an issue? We're keen to assist you! Please don't hesitate to reach out by clicking the button below to access our contact form.
Please note, while we strive to answer your questions as swiftly as possible, our response time may vary from 20 to 36 hours. Thank you for your patience and understanding!
Technical Questions
Our delivery times typically range from 10 to 12 working days, as each piece is unique and printed only after you've placed the order. We appreciate your patience while we prepare your unique piece of art.
We take the utmost care in packaging our art pieces for secure delivery. Posters are shipped in sturdy cardboard tubes, and framed art is packed in reinforced cardboard i-beam boxes. Rest assured, your order will reach you in perfect condition.
The film on the plexiglass is a protective layer added to prevent scratches or damages during shipping. It should be removed before mounting your artwork.
To ensure the safety of both items during transit, we ship the poster and frame separately. The poster will arrive in a cardboard envelope and will need to be mounted into the frame by the recipient.
We create each piece to order, so there's no such thing as 'out of stock' at our store! Once you've placed an order, we'll begin the process of printing and framing your chosen piece.